If you are asked for proof of age identification and are unable to provide us with any, we reserve the right to withhold the delivery or Click & collect the order. 8.2If you have opted-in to receive further information or marketing from any of the Promoters agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third partys privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes. 2.3.2 any advertising agency or digital media or web services provider connected with the Programme; Please email us at ratings.and.reviews@johnlewis.co.uk to report and arrange a product return, if you do not hear back from the supplier. If it becomes apparent that you are unable to comply with themwhether before or after you receive any products from us-we reserve the right to disqualify you from the Programme and require you to return the products to us in accordance with these Terms. The instructions provided at the point of entry form part of the terms and conditions of this competition. Entries received after the Closing Date will not be accepted. However, the consumer is entitled to their money back, they dont have to accept a voucher or credit. The offer is available on all John Lewis mattresses with the exception of ITS, Special Buy, Anyday, House and JLP Essentials. Though we encourage engaging with the programme as much as possible, we understand that this may not be possible with every campaign. 3.2There is a limit of one entry per person. This will be reflected in any refund for returned items. So from all of us, thank you. Find out what's happening in your local shop by clicking on one of the links below. John Lewis plc, 171 Victoria Street, London, SW1E 5NN. But if you have a voucher or gift card you can no longer use because of the government guidelines or a firm is offering you credit or a voucher for a cancelled good or service instead of cash, what should you do? Invalid card categories include Lost, Stolen, Damaged or Voided. c.Anyone using a single-entry voucher under the age of 18 (where applicable) must be accompanied by an adult. 3.1 To enter, simply go to the @johnlewis Instagram page, follow the competition instructions on the post entitled WIN the ultimate Off to Uni bundle following the instructions in the caption. You can choose to leave my John Lewis at any time by cancelling your membership in the my John Lewis section of My Account atjohnlewis.com. Your statutory rights are not affected. Cards and vouchers sold before 1 November 2019 continue to have the same expiry period and applicable fees as at the time of purchase. This doesn't affect your statutory rights if goods are faulty or not as described. Your statutory rights are not affected. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. 14. No. Members are able to shop both offers and are allowed to use each offer once. As all reviews go through a moderation process, please allow up to 72 hours between the time of submission to the review appearing on the product page. We're pleased to be able to present Which's impartial advice on the Website, but please note that we cannot take responsibility for their recommendations or the content of any of their reports. 16. 2. 8.1The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any persons negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. 8. The Winter Icons Beauty Box is purchased from us as a single purchase and is non-refundable unless faulty. 6.1 The winner will be notified by Instagram the verified @johnlewis account, as soon as practicable after the prize draw, using the contact details provided with the competition entry. 7.3 If you are the winner of the competition, you agree that the Promoter may use your Instagram or Twitter handle, name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration. 11.5 You may not assign, sub-license or otherwise transfer any of your rights under these Terms. All My John Lewis Review Panel reviews will be posted on the relevant product page at johnlewis.com unedited, regardless of whether it is a favourable review or not, provided it follows our general moderation guidelines. 3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. For the delivery or handover of all age-restricted goods, we operate on a Challenge 25 basis, which means that if we think you look under the age of 25, we will ask you to show us proof of age identification. Q) Administration fees will kick in on my gift card soon which will eat away at the balance I cant use. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner. 1.2By submitting a competition entry, you are agreeing to be bound by these terms and conditions. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. Many retailers have been willing to extend their voucher expiry policies due to the coronavirus crisis, so the date on your gift card isn't necessarily final. For this offer, you can redeem the John Lewis Partnership gift card or e-gift card via this site: https://jlpreward.co.uk/Campaign/oct2022reward100. Draw to take place 18th May 2022. e.It is the responsibility of the customer to check their chosen venues Covid-19 policy before redeeming their voucher. If you do not agree to be bound by these terms and conditions, you may not use or access this Website. Only one coupon or voucher can be used at any one time, and cannot be combined with any other offer. requesting your date of birth when the order is placed and flagging to you that a product is an age-restricted product). To claim your free Google Nest Hub 2nd Gen you will need to download our app/open the John Lewis app, and sign into/up to the My John Lewis loyalty program. Exclusions include; Apple, Jo Malone and special order fabric and furniture orders, gift cards (including third party), delivery charges, carrier bags, John Lewis & Partners Foodhalls, Waitrose/Little Waitrose & Partners, restaurant concessions, Protect Plus services, installations and repairs, Opticians, Kuoni and Bureau de change and interest free credit. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw. 11.2 If any part of these Terms is found to be unenforceable as a matter of law, all other parts of these Terms will not be affected and shall remain in force. This does not affect your statutory rights. f. Entrants who make an entry on someone elses behalf will be disqualified, at the Promoter's discretion. You are likely most infectious during these first 5 days.. Our competitions are free to enter and no purchase is necessary (but please note condition 3 if you live outside of the UK). It may not be possible to carry out some treatments if babies or children are present owing to health and safety regulations. You can check the status of your customer services case in your online account area. 3.1 To enter, simply go to the @johnlewis or @waitrose Instagram page, follow the competition instructions on the collaborative post entitled BANK HOLIDAY GIVEAWAY following the instructions in the caption. Such promotional discounts are not valid for use as part of a purchase in John Lewis & Partners shops, or for telephone orders. To be a member of my John Lewis, you must be resident in England, Scotland, Wales or Northern Ireland and aged 18 years or over and have an email address. HOW DO I RETURN, CANCEL OR MODIFY MY REQUESTS? To achieve this we have a number of control checks throughout the purchase and physical distribution process (e.g. Each single use voucher is subject to promotional availability. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We may refuse an application for any reason. 10. e.If it becomes apparent that a participant is reposting the same content multiple times or using a computer(s) to circumvent this or any other condition by, for example, the use of script, brute force or any other automated means, that person's entries will be disqualified and any prize award will be void. Please visit www.johnlewis.com for our Privacy Notice. For any queries regarding our service, please contact us via email, phone or post via theCustomer services essential information page. Our teams do their best to make sure your query is answered as quickly as possible but in some instances, a further investigation is required. Making a purchase or a balance enquiry refreshes the 24-month expiry period. 4. WHAT HAPPENS IF I AM UNABLE TO REVIEW PRODUCTS? Find out more about what we offer in England below. 6.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any persons negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. I CONTACTED JOHN LEWIS OR THE SUPPLIER'S CUSTOMER SERVICE TEAM BUT THEY CANNOT LOCATE MY ORDER. 1. If you object to any or all of your surname, county and winning entry being published or made available, please contact us at the above email address. This offer is not redeemable over the telephone. It is an offence under the Pyrotechnic Articles (Safety) Regulations 2015 to sell Christmas crackers to any person under the age of 12 years old. 10.2 John Lewis knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. These will correspond to the prize(s), selected as part of the competition insofar as is possible. CAN A SUPPLIER OR JOHN LEWIS CHANGE MY PRODUCT REQUEST? In particular, the review must begin with a clear statement that all the Products were obtained without charge by the Reviewer who has written there view inconnection with his/her participation in the Programme. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. 11.3 We intend to rely on these written Terms and any document expressly referred to in them in relation to the subject matter of any contract between us. 9.4 We are not responsible for any interruption or disruption to or technical malfunctions of any telephone network or lines, electronic devices, systems, servers, providers, websites or computer equipment or software, failure of any email or entry to be received due to technical failures or traffic congestion on the internet, on telephone lines or at any website, or any combination of these, including any injury or damage to your or any other persons device related to or resulting from participation or downloading any materials in the Programme.
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